PRIVACY POLICY
 

 

1. Introduction

We value your privacy and are committed to protecting your information. To help you better understand our privacy practices, we provide this notice outlining the way we collect and use your personal information when you visit the Ole Languages website or use any of our services. By visiting the Ole Languages website or using our services, you accept the terms outlined in this Privacy Policy.

Ole Languages ensures full compliance with the Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and the General Data Protection Regulation (GDPR) 679/2016.

2. Data Controller

The data controller is:
OLE LANGUAGES BCN, S.L.
NIF: B-63712723
Registered office: Carrer Mallorca 201, 08036, Barcelona, Spain
Email: [email protected]
Phone: (+34) 93 797 54 58

3. Personal Data Processing and Consent for Data Transfer

The legal basis for processing your data is founded on:

  • The contractual or pre-contractual relationship under Article 6.1.b of the GDPR
  • The legitimate interest of the data controller under Article 6.1.f of the GDPR
  • Your express consent under Article 6.1.a of the GDPR

You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Ole Languages does not transfer data to third parties or conduct international data transfers, except those authorized by the Spanish Data Protection Agency or where explicitly consented by the user. Any data transfer will be carried out within the framework of protection provided by the Spanish Data Protection Agency or where the user has expressly consented, and to countries that guarantee security and confidentiality.

4. Purpose of Processing Your Personal Data

At Ole Languages, we process the information provided by interested individuals for the following purposes:

  • To inform you about our courses, promotions, events, and other educational services related to our language school.
  • To organize accommodation for students.
  • To maintain direct contact with you via email, phone, or instant messaging (such as WhatsApp).
  • We may use automated tools to send informational, promotional, or follow-up communications (e.g., class reminders, payment reminders, attendance confirmations, or educational content), always respecting the applicable legal basis (consent or legitimate interest), and giving you the option to unsubscribe or revoke your consent at any time.
  • To create profiles based on the information provided (e.g., language of interest, contact frequency, country of origin) in order to offer you services and content tailored to your interests.
  • No automated decisions will be made that have legal effects or significantly affect the user without human intervention.

5. Data Collection and Retention Period

The collection of data on the Ole Languages website is done through:

  • Contact form
  • Spanish level test form
  • Partner registration form
  • Online course reservation form

Personal data collected from users will be retained for the following periods:

  • During the contractual relationship with the client.
  • Until the user exercises their right to deletion.
  • However, we may retain personal data if it is reasonably necessary to comply with our legal obligations (including requests from law enforcement, Tax Agency, or SEPBLAC), resolve disputes, maintain security, prevent fraud, or apply our Terms of Use.

6. Purpose of Data Processing

Below is a table summarizing the forms through which we collect personal data and the purposes for which we use it:

Where Data is Collected Data Collected Purpose and Legal Basis
Contact Form Name, Email, message content To respond to your inquiry.
Legal Basis: Express consent of the user (Art. 6.1.a GDPR).
Spanish Level Test Form Name, Surname, Country, Email To send you the results from the Spanish level test you completed.
Legal Basis: Express consent of the user (Art. 6.1.a GDPR).
Partner Registration Form Name, Surname, Email, Company, Phone, Country, message content To handle partnership requests.
Legal Basis: Express consent of the user (Art. 6.1.a GDPR).
Online Course Reservation Form Name, Surname, Phone, Email, Gender, Date of Birth, Country, Level To manage online course bookings.
Legal Basis: Express consent of the user (Art. 6.1.a GDPR).
Execution of a contract (Art. 6.1.b GDPR).

7. Authorization for Calls and Messages

By providing us with your phone number, you authorize Ole Languages to contact you by phone to provide information about our courses, promotions, events, and other educational services related to our language school, in accordance with the applicable data protection laws.

8. Exercising the Rights of the Data Subject

As a user of the Ole Languages website, the applicable law grants you the following rights concerning your personal data:

  • Request access to your personal data.
  • Request rectification or deletion.
  • Request limitation of processing.
  • Object to processing.
  • Request data portability.
  • Reject automated decisions that significantly affect you.

To exercise any of these rights, please send your request to [email protected], along with a copy of your ID, passport, or other valid identification document.

Your request should include:

  • Name and surname of the requester.
  • A copy of your identity document, passport, or other valid identification.
  • A detailed request.
  • Contact address for notifications.
  • Date and signature of the requester.

The exercise of these rights will be free of charge, except in cases where requests are manifestly unfounded or excessive, especially if repetitive. In such cases, we may charge a reasonable fee based on administrative costs or refuse to act on the request.

9. Complaints and Exercising Rights

If you believe that we are handling your personal data incorrectly, you may file a complaint with the Spanish Data Protection Agency (AEPD) through the following link:
Reclamaciones AEPD

10. Commercial Communications and Promotions

In accordance with the Law of Services of the Information Society and E-commerce, Ole Languages does not engage in SPAM practices and will not send unsolicited commercial emails. In each form on our website, users have the option to expressly consent to receive newsletters and commercial information, in addition to the requested commercial information.

11. Minors

Ole Languages does not process personal data from individuals under the age of fourteen (14). If we unintentionally collect data from a minor, we will take appropriate measures to delete such information unless retention is required by applicable law.

According to Law 3/2018 of December 5, minors over the age of fourteen are entitled to provide their consent, except in cases where the law requires parental consent.

12. Acceptance and Consent

By using the Ole Languages website, you acknowledge that you have been informed of the privacy conditions and agree to the processing of your personal data as outlined in this privacy policy.

13. Changes to the Privacy Policy

Ole Languages reserves the right to modify this Privacy Policy to adapt it to new legal requirements or industry practices. Changes will be announced on this page with reasonable prior notice before they are implemented.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected] or call (+34) 93 797 54 58.


OLE LANGUAGES BCN, S.L. (B-63712723)
Carrer Mallorca 201 - 08036 - Barcelona, España
Tel: (+34) 93 797 54 58